Frequently Asked Questions - FAQ

Welcome to the FAQ page of Mass Vision Trading Company, where we answer your most pressing questions on spot. Moreover, the FAQ page helps to shorten the time to figure an information and to have a better understanding of Mass Vision general procedures, services and any particular details.

Incase you did not find the answer you are looking for, our Customer Service Team will be more than glade to assist you at info@Massvision.com.sa

We at Mass Vision are certified CCC by Crow significant achievement that underscores our commitment to ensuring the safety and security of our digital assets and sensitive information.

Cybersecurity is a critical aspect of our operations, as it protects us from the ever-evolving threats of cyber-attacks and data breaches. By renewing our cybersecurity certificate, we are demonstrating our dedication to maintaining a secure and resilient cyber defense posture.

At Mass Vision all our customers & partners details are totally secured and in a high confidential level. We also have a very high level of confidential especial treatment process for those whom having a security confidential concerns or high security project.

The design price depends on the area, services required and the size of the work. We provide our clients with services that suit their budget and needs.

Yes, there is an onsite visit in the Eastern Province after the agreement and approval of the request.

The design period depends on the services required and the size of the work. However, its assured that we are committing of delivering the design or project on time.

Sure! We offer a variety of colors and designs to suit your personal preferences. You can choose any color and style that best matches your office furniture and decor. For more details, please contact our Customer Service Team at info@Massvision.com.sa

Our team ensured that the colors displayed in the configurator are as accurate as possible, yet the technological differences between various devices used to view the configurator may cause a color distortion in terms of saturation. Therefore, we strongly advise to order the swatches that will help to determine the actual shade of the selected color.

All our products are made of “Cladonia Stellaris”, which is the most commercially used lichen species. It is more commonly known as Reindeer moss. More specifically, it is not a moss, but a lichen and, in fact, a subspecies of Reindeer lichens. Lichen is a symbiosis of fungus and algae. It absorbs moisture from the humid air and takes its nutrients directly from the air.

Yes. It is real plants that are naturally preserved in a special process using glycerin and food coloring. This permanently preserves the plants and does not require any maintenance.

Not entirely. Our products are all made of real plants, naturally varying in color and form. This makes each of our creations unique.

Yes, at Mass Vision we always ensure high quality in all our products. We use high-quality materials and precise manufacturing processes to ensure that the office chairs we offer are durable, comfortable and meet your expectations.

We at Mass Vision specialize in manufacturing and selling a variety of office chairs, including swivel chairs and fixed chairs. We offer a wide range of designs, styles, and colors to meet the needs of all customers.

We do provide all type of furniture’s, Interior Designing, External Designing, Consultancy, Supplying and all related to furniture’s services & products for all following fields:

(Industry, Trade, Commerce, Retailers, Service Providers, Freelancers, Public Administration, Authorities, Childcare Facilities, Schools, Universities, Water Parks, Sports Centers, Clinics, Executive Offices, and Hospitals, Residential and Hospitality).

For more details or assistance please contact our Customer Service Team at info@Massvision.com.sa

No, unfortunately we do not provide samples before purchasing. However, you can place an order and preview the product. If you did not like it, you can submit a return request.

You Can download our Catalogue or Brochure from the Download Profile section of Mass Vision website Home Page, where you can also Download Mass Vision Booklet and ISO Certificates.

The Product page is the centre of information for every product. You can also Download the Profile at the Mass Vision website or you can contact our support team for more information’s and supports.

If you cannot find a particular piece of information regarding a product, you can kindly contact our Customer Service Team at info@Massvision.com.sa

Either call or email us and we will be glad to confirm about the availability at same period.

Yes, we offer special offers and discounts on a regular basis. You can follow our website or Social Media pages to get the latest offers and discounts.

Bank transfer to the account number indicated in the order confirmation email.

Delivery + assembly – full shipping service with carry-in service and assembly of the products.

The delivery time may vary depending on the delivery. The estimated delivery time will be provided with more detailed information by the Customer Service Team after placing the order.

The carry-in service extends to all countries eligible for Mass Vision assembly regardless of the chosen delivery option. (Cost may vary depends on country subjected to Customer Service Team confirmation)

Once the order is placed, paid for, and confirmed that it is accepted to realization by Mass Vision it cannot be altered. However, you may contact Support Team at info@Massvision.com.sa and they will assist you and to see if it is possible to make the modification or not.

You will receive an official Email confirming your order. After which, our Customer Service Team will be pleased reaching out to you for further details.

You will be contacted in advance by our Customer Service Team, who will advise the day we are next delivering to your area. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

Sorry, but we do not provide this service.

We offer a flexible return policy in case of a manufacturing defect, and you can return it within a certain period, thus we will arrange a refund for the product.

All our products are under warranty lasting 5 years, excluding fabrics and electric parts.

Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell. Whatever assistance you need, please do not hesitate to e-mail our Customer Service Team at info@Massvision.com.sa

You can contact our Customer Support Team through the Contact Us page on our website, or via email info@Massvision.com.sa or phone 00966138055556 where our team will be happy to assist you with any inquires you may have.

We have a remote working framework that allows for extensive remote working.

You can create a job opening alert and receive an email every time we post a job that matches your search criteria.

Training programs improve employees’ skills and increase their efficiency, contributing to the company’s goals and enhancing employee satisfaction.

Salaries are determined based on the employee’s qualifications, experience, and the market rate for the position. Additional benefits, such as health insurance and bonuses, are also considered.